Last Updated: September 15, 2026
The Glow Up – Aesthetic Medicine (“The Glow Up,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request an appointment, communicate with us through WhatsApp or social media, or receive services at one of our clinics.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, theglowup.mx, our communications, marketing activities, and our aesthetic and medical services.
The Glow Up operates aesthetic medicine services in Baja California, Mexico, including locations in Tijuana and Los Algodones.
By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
The entity responsible for the collection and processing of your personal information is:
The Glow Up – Aesthetic Medicine
Legal name: [INSERT LEGAL ENTITY / RAZÓN SOCIAL]
Address: [INSERT LEGAL ADDRESS]
Website: theglowup.mx
Telephone / WhatsApp: +52 664 844 1574
Privacy contact email: [INSERT PRIVACY EMAIL]
For purposes of applicable Mexican data protection laws, including the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), The Glow Up acts as the party responsible for the processing of personal data within the scope described in this Privacy Policy.
Depending on how you interact with us, we may collect different categories of personal information.
This may include:
When you request or schedule an appointment, we may collect:
When necessary for the provision of medical or aesthetic services, we may collect information such as:
Certain health-related information may constitute sensitive personal data under applicable Mexican law. We process such information only when necessary and in accordance with applicable legal requirements.
If you purchase a service or treatment, we may collect information related to the transaction, such as:
Payment card information may be processed directly by third-party payment providers. We do not intend to store complete payment card numbers on our own systems unless specifically required and permitted by law.
When you communicate with us through our website, email, telephone, WhatsApp, social media, or other communication channels, we may retain:
When you visit our website, certain technical information may be collected automatically, including:
We may collect personal information:
We will not intentionally collect personal information that is unnecessary for the purposes described in this Privacy Policy.
We may use your personal information for the following purposes:
These purposes are necessary for providing our services and managing our relationship with you:
Where permitted by applicable law and subject to any required consent, we may also use your information to:
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us using the information provided below.
Because The Glow Up provides aesthetic medical services, some information collected from patients may qualify as sensitive personal data, particularly health-related information.
We understand the importance of protecting this information.
Sensitive personal information will be processed only for legitimate purposes related to the provision, administration, documentation, safety, and management of our services, or as otherwise permitted or required by applicable law.
Where applicable, we will obtain the consent required by law before processing sensitive personal information.
We do not sell patients' medical information.
During consultations or treatments, photographs or videos may be taken when necessary for clinical documentation, treatment planning, progress monitoring, medical records, or other legitimate purposes.
Photographs or videos may also be used for marketing purposes only where appropriate authorization or consent has been obtained.
Your decision not to authorize the use of your image for marketing purposes will not affect your ability to receive our services.
If you previously authorized the use of your image for promotional purposes and wish to withdraw that authorization, please contact us using the information provided in this Privacy Policy.
Our website may use cookies, pixels, tags, scripts, and similar technologies to improve functionality, understand website usage, remember preferences, and measure advertising performance.
These technologies may allow us or our service providers to collect information such as:
Cookies may be used for:
To enable basic website functionality and security.
To understand how visitors use our website and identify opportunities to improve it.
To measure advertising campaigns, understand how users interact with advertisements, and provide or evaluate relevant advertising.
Depending on your browser and applicable technology, you may be able to manage or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality.
We may use third-party service providers to operate and improve our business and website.
Depending on the services currently implemented on our website, these providers may include platforms for:
These providers may process information on our behalf and only to the extent reasonably necessary to provide their services.
Third-party providers may have their own privacy policies and terms. We encourage you to review those policies when interacting directly with their platforms.
We may use information collected through our website and other channels to measure and improve our advertising and marketing campaigns.
This may include the use of technologies provided by advertising platforms such as Meta, Google, or other advertising providers.
These technologies may allow us to understand whether users interacted with our advertisements or visited our website after seeing an advertisement.
We do not use advertising technologies for the purpose of publicly disclosing your medical information.
We do not sell personal information for monetary consideration.
You may request that we stop using your personal information for certain direct marketing purposes by contacting us.
If you contact The Glow Up through WhatsApp, Instagram, Facebook, or another social media platform, your communications may also be subject to the privacy policies and terms of the platform you are using.
Please avoid sending highly sensitive medical information through public social media comments or direct messages unless specifically requested by an authorized member of our team.
For your privacy and security, we may ask you to communicate certain medical information through a more appropriate channel.
We may use third-party systems to manage appointments, customer communications, contact information, reminders, and related administrative activities.
These systems may process information such as:
We take reasonable measures to select service providers that support the confidentiality and security of the information they process on our behalf.
We may share personal information with third parties when reasonably necessary for the purposes described in this Privacy Policy, including:
We do not sell your personal information.
When applicable, transfers of personal information will be carried out in accordance with applicable Mexican data protection laws and any required consent or legal exception.
Some service providers may process information outside Mexico. By using our website or services, you acknowledge that certain information may be processed or stored in other jurisdictions, subject to applicable legal requirements and appropriate contractual or organizational safeguards.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
Medical and treatment records may be retained for periods required by applicable medical, regulatory, tax, or other laws.
When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, disclosure, destruction, or misuse.
These measures may include:
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
If a security incident occurs that legally requires notification, we will take the measures required by applicable law.
Under applicable Mexican data protection legislation, you may have the right to exercise the following ARCO rights:
You may request information about the personal data we hold about you and how it is being processed.
You may request correction or updating of inaccurate or incomplete personal information.
You may request deletion of your personal information when legally appropriate.
You may object to certain processing of your personal information when legally permitted.
You may also have the right to limit the use or disclosure of your personal information for certain purposes.
To exercise your ARCO rights, please submit a written request to:
Privacy / Data Protection Contact
The Glow Up – Aesthetic Medicine
Email: [INSERT PRIVACY EMAIL]
Your request should include, as applicable:
We may request additional information reasonably necessary to verify your identity and process your request.
We will process your request within the time periods established by applicable law.
Certain requests may be denied where permitted or required by law, including where retention or processing is necessary to comply with a legal obligation, protect the rights of another person, or fulfill another legally recognized exception.
If you do not wish your personal information to be used for certain secondary purposes, such as promotional communications, you may contact us at:
[INSERT PRIVACY EMAIL]
You may also unsubscribe from promotional emails by using the unsubscribe mechanism included in the applicable communication.
Please note that opting out of marketing communications does not necessarily stop transactional or service-related communications, such as appointment confirmations, reminders, treatment-related communications, or other communications necessary to provide requested services.
Our website and services are not intended to collect personal information from minors without appropriate authorization.
If a minor receives services from The Glow Up, we may require information and authorization from a parent, guardian, or other legally authorized representative, as required by applicable law and our procedures.
If you believe that a minor has provided personal information to us without appropriate authorization, please contact us.
We do not knowingly use our website to solicit personal information from children for marketing purposes.
If we become aware that personal information has been collected from a child in circumstances where collection was not appropriate or authorized, we will take reasonable steps to address the situation in accordance with applicable law.
Our website may contain links to third-party websites, social media platforms, booking systems, payment providers, or other external services.
The Glow Up is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before submitting personal information.
The Glow Up serves patients and visitors who may reside in Mexico, the United States, or other countries.
If you access our website from outside Mexico, please understand that your information may be collected and processed in Mexico and may also be processed by service providers located in other countries.
Different jurisdictions may provide different privacy rights. We will process your information in accordance with applicable legal requirements.
Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived under applicable law.
Information submitted through our website, social media, WhatsApp, or other digital communication channels should not be considered a substitute for an in-person medical consultation.
Do not submit emergency medical information through our website or social media channels.
If you are experiencing a medical emergency, contact the appropriate emergency medical services.
The Glow Up does not provide medical diagnosis solely through website forms, social media messages, or automated communications.
The Glow Up does not sell personal information to third parties for monetary consideration.
We may use service providers and advertising technologies to operate our website, communicate with clients, and measure advertising performance as described in this Privacy Policy.
Such activities do not constitute a sale of personal information by The Glow Up.
We may update this Privacy Policy from time to time to reflect changes in:
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
If a material change is required to be communicated under applicable law, we will provide the appropriate notice.
We encourage you to periodically review this page to remain informed about how we protect your information.
If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact us:
The Glow Up – Aesthetic Medicine
Website: theglowup.mx
Telephone / WhatsApp: +52 664 844 1574
Address: Calle Frida Kahlo 10410, 22010 Tijuana, Baja California, Mexico
Privacy Email: [INSERT PRIVACY EMAIL]
For privacy requests, please include “Privacy Request” in the subject line of your email.
By using our website, submitting your information through our forms, requesting an appointment, or voluntarily providing personal information to The Glow Up, you acknowledge that you have had the opportunity to review this Privacy Policy.
Where applicable, we will request the consent required by law for the processing of personal information, particularly sensitive personal information.
Last Updated: September 15, 2026
© 2026 The Glow Up – Aesthetic Medicine. All Rights Reserved.
Copyright © 2026 The Glow Up - All Rights Reserved.