Welcome to The Glow Up – Aesthetic Medicine (“The Glow Up,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your use of theglowup.mx (the “Website”), as well as your interactions with The Glow Up, including appointment requests, purchases, promotions, communications, and aesthetic or medical services provided by our clinics.

By accessing or using our Website, requesting an appointment, purchasing a service, or receiving services from The Glow Up, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Website or our services.

The Glow Up is an aesthetic medicine clinic providing aesthetic and related medical services through qualified healthcare professionals.

Our services may include, among others:

• Neuromodulator treatments
• Dermal fillers
• Facial harmonization
• Non-surgical aesthetic treatments
• Skin treatments
• Laser treatments
• Body treatments
• Hair and scalp treatments
• Regenerative and wellness-related services
• Other aesthetic services offered by The Glow Up

The availability of specific treatments, products, providers, and services may vary by location.

You may use this Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for fraudulent or unlawful purposes;
• Attempt to gain unauthorized access to our systems;
• Interfere with the Website's operation or security;
• Introduce viruses, malicious code, or harmful technology;
• Copy, reproduce, distribute, or commercially exploit Website content without authorization;
• Impersonate The Glow Up, our employees, healthcare professionals, or representatives;
• Submit false, misleading, or fraudulent information;
• Use automated systems to collect information from the Website without authorization.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our Website, business, users, or legal rights.

Information provided on this Website is intended for general informational purposes only.

Website content, social media content, advertisements, blogs, photographs, videos, and other materials do not constitute a medical diagnosis or individualized medical advice.

A consultation with an appropriately qualified healthcare professional is required to determine whether a particular treatment is appropriate for you.

Treatment recommendations may vary depending on factors including:

• Medical history
• Age
• Allergies
• Medications
• Skin or tissue characteristics
• Previous treatments
• Individual anatomy
• Desired outcomes
• Other medical considerations

The Glow Up reserves the right to determine, through an appropriate clinical evaluation, whether a treatment is appropriate or should be modified, postponed, or declined.

Individual results vary.

Photographs, videos, testimonials, descriptions, and other examples shown on our Website or social media are provided for illustrative or informational purposes and do not guarantee that another person will achieve the same or similar results.

The Glow Up does not guarantee:

• A specific aesthetic outcome;
• A specific duration of results;
• A particular response to treatment;
• That a treatment will produce a desired result;
• That a treatment will be appropriate for every individual.

Results may depend on individual characteristics, treatment plan, number of sessions, aftercare, lifestyle, biological response, and other factors.

Aesthetic and medical procedures may involve risks, side effects, contraindications, or complications.

Before undergoing a treatment, you may be asked to provide relevant medical information and complete applicable consent or medical documentation.

Your healthcare provider will provide treatment-specific information regarding potential risks, benefits, alternatives, and aftercare when appropriate.

You should follow all post-treatment instructions provided by your healthcare professional.

If you experience concerning symptoms following a treatment, contact The Glow Up or seek appropriate medical attention.

For medical emergencies, contact your local emergency medical services.

Appointments may be requested through our Website, telephone, WhatsApp, social media, or other channels made available by The Glow Up.

Submitting an appointment request does not necessarily mean that an appointment has been confirmed.

An appointment is considered confirmed only when The Glow Up or an authorized scheduling system provides confirmation.

We reserve the right to modify appointment availability based on provider schedules, clinic operations, medical considerations, or other circumstances.

If you need to cancel or reschedule an appointment, please contact The Glow Up as soon as reasonably possible.

Certain appointments, treatments, packages, deposits, or promotional services may be subject to specific cancellation, rescheduling, deposit, or no-show policies communicated at the time of booking.

Where a specific cancellation or deposit policy applies, that policy will govern the applicable appointment.

Failure to comply with an applicable cancellation policy may result in loss of a deposit, credit, or other amount where permitted by law.

Patients are encouraged to arrive on time for their scheduled appointments.

Arriving late may reduce the time available for your appointment or require the appointment to be rescheduled.

If a delay is caused by The Glow Up, we will make reasonable efforts to accommodate you or reschedule your appointment when appropriate.

Not every treatment is appropriate for every person.

The Glow Up and its healthcare professionals may decline, postpone, modify, or recommend an alternative treatment when clinical circumstances indicate that doing so is appropriate.

Factors that may affect eligibility include medical history, allergies, medications, pregnancy or breastfeeding status, previous treatments, active medical conditions, contraindications, or other clinical considerations.

Providing information through a booking form does not guarantee eligibility for a treatment.

You agree to provide accurate, complete, and current information when requesting an appointment or receiving services.

This includes providing relevant information about:

• Medical history
• Allergies
• Medications
• Previous treatments
• Relevant medical conditions
• Pregnancy or breastfeeding status, where applicable
• Other information requested by your healthcare professional

Failure to provide relevant or accurate information may affect treatment decisions and patient safety.

Prices displayed on our Website, social media, advertisements, or promotional materials may be subject to change without prior notice, except where applicable law requires otherwise.

Prices may vary by:

• Treatment
• Location
• Healthcare provider
• Treatment plan
• Amount of product used
• Number of sessions
• Promotional period
• Availability

A consultation may be required to determine the final cost of a treatment.

Unless expressly stated otherwise, prices do not guarantee that a specific treatment or amount of product will be sufficient to achieve a particular aesthetic objective.

Payment methods accepted by The Glow Up may vary by location.

Payments may be made through the payment methods made available by The Glow Up at the time of purchase.

You agree to provide accurate payment information and authorize The Glow Up or its authorized payment processor to process applicable charges.

If a payment is declined or reversed, The Glow Up may require an alternative payment method.

From time to time, The Glow Up may offer promotions, discounts, packages, flash sales, giveaways, or special offers.

Unless otherwise stated, promotions:

• Are valid only during the stated promotional period;
• May be subject to availability;
• May be limited to specific locations;
• May apply only to specific services;
• May have minimum purchase requirements;
• May have expiration or redemption dates;
• May not be combined with other offers;
• May not be transferred or exchanged for cash.

The specific terms displayed with each promotion will govern that promotion.

The Glow Up reserves the right to modify or discontinue a promotion where permitted by law.

When a promotion allows a service to be purchased during one period and redeemed at a later date, the applicable redemption period and conditions will be stated in the promotion.

Purchasing a promotional service does not necessarily guarantee immediate treatment availability.

Appointments remain subject to provider availability, clinic schedules, medical eligibility, and applicable booking policies.

Where The Glow Up offers gift cards, treatment credits, packages, or prepaid services, additional terms may apply.

Unless otherwise stated:

• They are not redeemable for cash;
• They may be subject to expiration periods where legally permitted;
• They may be subject to appointment availability;
• They may be subject to location-specific restrictions;
• They may not be combined with other promotions.

Specific terms communicated at the time of purchase will govern the applicable gift card, credit, or package.

Refund eligibility may depend on the type of purchase, applicable promotional terms, whether a service has been provided, applicable cancellation policies, and applicable law.

Because medical and aesthetic services may involve individualized treatment planning, products, preparation, and provider time, certain payments may be non-refundable where permitted by law.

Nothing in these Terms is intended to waive or restrict any consumer rights or refund rights that cannot legally be waived.

If you have a question regarding a payment or refund, please contact the clinic where the purchase was made.

The availability of products, treatments, healthcare professionals, and appointment times may change without notice.

We may substitute or discontinue products or services when reasonably necessary, including due to availability, manufacturer changes, regulatory considerations, medical considerations, or operational requirements.

Where a material change affects an existing appointment or purchase, we will make reasonable efforts to communicate with the affected patient.

Patients are responsible for following the aftercare instructions provided by their healthcare professional.

Failure to follow aftercare instructions may affect healing, recovery, treatment outcomes, or the risk of complications.

Where a follow-up appointment is recommended, patients should schedule and attend the appointment as instructed.

We make reasonable efforts to maintain accurate and current information on our Website.

However, we do not guarantee that all Website content will always be complete, accurate, current, or free from errors.

Information may be updated, corrected, changed, or removed without notice.

Website content should not be interpreted as a guarantee regarding the availability, pricing, suitability, or outcome of any particular service.

Photographs, videos, graphics, illustrations, and other visual materials displayed on our Website or social media may include:

• Clinic facilities
• Healthcare professionals
• Staff members
• Treatments
• Educational demonstrations
• Patient results
• Promotional content

Patient photographs or videos will only be used for marketing or promotional purposes where appropriate authorization or consent has been obtained.

Individual results shown in photographs or videos are not guaranteed to be representative of another individual's results.

Testimonials and reviews represent the experiences and opinions of the individuals who provide them.

Individual experiences vary and should not be interpreted as a guarantee of a particular outcome.

The Glow Up may publish testimonials or reviews with appropriate authorization or through publicly available review platforms, subject to applicable law.

All content appearing on the Website, including but not limited to:

• Logos
• Brand names
• Photographs
• Videos
• Graphics
• Designs
• Text
• Copy
• Illustrations
• Icons
• Layouts
• Trademarks
• Service descriptions

is owned by or licensed to The Glow Up or its respective owners and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written authorization.

The Glow Up name, logos, and related branding may not be used without permission.

If you voluntarily submit reviews, testimonials, photographs, comments, or other content to The Glow Up, you represent that:

• You have the right to submit the content;
• The content does not violate another person's rights;
• The content is not unlawful or fraudulent;
• The content does not contain confidential information belonging to another person.

Where applicable, any use of submitted content for marketing purposes will be subject to appropriate authorization.

Our Website may contain links to third-party websites or services.

These may include social media platforms, payment processors, appointment systems, analytics services, or other external websites.

The Glow Up does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party services may be governed by the third party's own terms and privacy policies.

When you contact The Glow Up electronically, including through email, WhatsApp, website forms, or social media, you agree that we may communicate with you electronically regarding your inquiries, appointments, purchases, and services.

Where you have provided appropriate consent, we may also send promotional communications.

You may opt out of promotional communications at any time.

Transactional or service-related communications may continue when reasonably necessary to provide services or manage your appointments.

Our collection and use of personal information is governed by our Privacy Policy.

By using our Website or providing information to The Glow Up, you acknowledge that you have had the opportunity to review our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information.

The Glow Up is committed to maintaining a professional, safe, and respectful environment for patients, healthcare professionals, and staff.

We do not tolerate:

• Threats
• Harassment
• Discrimination
• Violence
• Abusive behavior
• Intimidation
• Fraudulent activity
• Deliberate disruption of clinic operations

Where reasonably necessary and permitted by law, The Glow Up may restrict access to its facilities or services in response to inappropriate conduct.

Nothing in this section limits a patient's lawful rights or ability to submit a complaint.

To the maximum extent permitted by applicable law, The Glow Up will not be responsible for losses resulting from:

• Misuse of the Website;
• Failure to follow treatment or aftercare instructions;
• Failure to disclose relevant medical information;
• Unauthorized access resulting from circumstances outside our reasonable control;
• Third-party websites or services;
• Events beyond our reasonable control;
• Individual treatment outcomes that differ from expectations.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to limit rights or remedies available to patients under applicable consumer protection, medical, or other laws.

The Glow Up will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Public health emergencies
• Government actions
• Utility failures
• Internet or telecommunications failures
• Security incidents
• Transportation disruptions
• Labor disruptions
• Supplier interruptions
• Other unforeseeable events beyond our reasonable control

We will make reasonable efforts to resume services as soon as practicable.

These Terms shall be governed by the applicable laws of the United Mexican States, without prejudice to any mandatory consumer protection or other rights that may apply to you under applicable law.

Any dispute arising from these Terms or the services provided by The Glow Up shall be handled in accordance with applicable Mexican law and the competent authorities and courts having jurisdiction over the matter.

Nothing in these Terms is intended to prevent a consumer from exercising rights before an authority or court that has mandatory jurisdiction under applicable law.

Nothing in these Terms is intended to waive, restrict, or eliminate any rights granted to consumers under applicable Mexican law.

Where applicable, consumers may seek assistance or exercise their rights before the competent consumer protection authorities.

We may modify these Terms from time to time.

When we update the Terms, we will revise the “Last Updated” date at the top of this page.

Your continued use of the Website after an updated version is posted constitutes use of the Website subject to the updated Terms, to the extent permitted by applicable law.

For material changes that legally require additional notice or consent, we will take the appropriate steps.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions will remain in full force and effect.

These Terms, together with our Privacy Policy and any treatment-specific policies, consent forms, promotional terms, cancellation policies, or other agreements applicable to a particular service, constitute the applicable terms governing your relationship with The Glow Up.

Where a specific written agreement or treatment policy conflicts with these Terms, the specific agreement or policy will govern to the extent of the conflict.

If you have questions regarding these Terms & Conditions, please contact us:

The Glow Up – Aesthetic Medicine

Website: theglowup.mx

Telephone / WhatsApp: +52 664 844 1574

Address: Calle Frida Kahlo 10410, 22010 Tijuana, Baja California, Mexico

Email: [INSERT OFFICIAL EMAIL]

For questions regarding appointments, cancellations, payments, or promotions, please contact the clinic where your appointment or purchase was made.

By accessing or using theglowup.mx, requesting an appointment, purchasing a service, or receiving services from The Glow Up, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to any rights granted to you by applicable law.

Last Updated: September 15, 2026

© 2026 The Glow Up – Aesthetic Medicine. All Rights Reserved.